{"id":47,"date":"2024-04-04T07:19:30","date_gmt":"2024-04-04T07:19:30","guid":{"rendered":"https:\/\/escovape.com\/?page_id=47"},"modified":"2024-08-03T13:43:50","modified_gmt":"2024-08-03T13:43:50","slug":"casto-kladene-otazky","status":"publish","type":"page","link":"https:\/\/escovape.com\/cs\/faqs\/","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">\u010casto kladen\u00e9 ot\u00e1zky (FAQ)<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\r\n\r\n<div class=\"row row-collapse\"  id=\"row-343930794\">\r\n\r\n\n\t<div id=\"col-1139651893\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<h3 class=\"accordion_title\">Platba<\/h3><div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-53043499\" class=\"accordion-item\">\n\t\t<a id=\"accordion-53043499-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-53043499-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Kter\u00e9 platebn\u00ed metody p\u0159ij\u00edm\u00e1te?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-53043499-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-53043499-label\">\n\t\t\t\r\n\r\nP\u0159ij\u00edm\u00e1me r\u016fzn\u00e9 platebn\u00ed metody, v\u010detn\u011b kreditn\u00edch karet, debetn\u00edch karet, kryptom\u011bny a dal\u0161\u00ed. Dostupn\u00e9 platebn\u00ed mo\u017enosti si m\u016f\u017eete prohl\u00e9dnout na str\u00e1nce pokladny.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-714708404\" class=\"accordion-item\">\n\t\t<a id=\"accordion-714708404-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-payment-declined?\" aria-expanded=\"false\" aria-controls=\"accordion-714708404-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pro\u010d byla moje platba odm\u00edtnuta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-714708404-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-714708404-label\">\n\t\t\t\r\n\r\nPlatby mohou b\u00fdt odm\u00edtnuty z r\u016fzn\u00fdch d\u016fvod\u016f, nap\u0159\u00edklad kv\u016fli nespr\u00e1vn\u00fdm informac\u00edm o kreditn\u00ed kart\u011b, nedostate\u010dn\u00fdm prost\u0159edk\u016fm nebo probl\u00e9m\u016fm s poskytovatelem plateb. Ujist\u011bte se, \u017ee platebn\u00ed informace, kter\u00e9 poskytnete, jsou p\u0159esn\u00e9, nebo kontaktujte sv\u00e9ho poskytovatele plateb, aby probl\u00e9m vy\u0159e\u0161il.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-1160623054\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1160623054-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-obtain-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-1160623054-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu z\u00edskat fakturu?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1160623054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1160623054-label\">\n\t\t\t\r\n\r\nM\u016f\u017eete po\u017e\u00e1dat o fakturu b\u011bhem objedn\u00e1vky a my v\u00e1m ji za\u0161leme emailem.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-465195486\" class=\"accordion-item\">\n\t\t<a id=\"accordion-465195486-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-cash-on-delivery-(cod)-payment-option?\" aria-expanded=\"false\" aria-controls=\"accordion-465195486-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Poskytujete mo\u017enost platby p\u0159i doru\u010den\u00ed (COD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-465195486-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-465195486-label\">\n\t\t\t\r\n\r\nNab\u00edz\u00edme pouze platbu online. P\u0159i objedn\u00e1vce nelze vyu\u017e\u00edt platbu p\u0159i doru\u010den\u00ed.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3182960396\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3182960396-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-to-enter-a-discount-code-or-gift-card?\" aria-expanded=\"false\" aria-controls=\"accordion-3182960396-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je zde mo\u017enost zadat slevov\u00fd k\u00f3d nebo d\u00e1rekovou kartu?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3182960396-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3182960396-label\">\n\t\t\t\r\n\r\nAno, pokud m\u00e1te slevov\u00fd k\u00f3d nebo d\u00e1rekovou kartu, m\u016f\u017eete p\u0159\u00edslu\u0161n\u00e9 informace zadat na str\u00e1nce n\u00e1kupu, abyste si u\u017eili slevu.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3708424515\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3708424515-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-3708424515-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je platba zabezpe\u010dena?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3708424515-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3708424515-label\">\n\t\t\t\r\n\r\nP\u0159ij\u00edm\u00e1me n\u011bkolik opat\u0159en\u00ed k zaji\u0161t\u011bn\u00ed bezpe\u010dnosti plateb, v\u010detn\u011b technologie \u0161ifrov\u00e1n\u00ed a zpracov\u00e1n\u00ed plateb v souladu se standardy PCI.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3668529384\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3668529384-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-receive-an-order-confirmation-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3668529384-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu obdr\u017eet potvrzen\u00ed objedn\u00e1vky po proveden\u00ed platby?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3668529384-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3668529384-label\">\n\t\t\t\r\n\r\nPo \u00fasp\u011b\u0161n\u00e9 platb\u011b obdr\u017e\u00edte potvrzen\u00ed objedn\u00e1vky e-mailem, kter\u00e9 bude obsahovat podrobn\u00e9 informace o objedn\u00e1vce.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-4292869228\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4292869228-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-4292869228-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4292869228-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4292869228-label\">\n\t\t\t\r\n\r\nPokud pot\u0159ebujete vr\u00e1tit pen\u00edze, pros\u00edm, kontaktujte n\u00e1\u0161 t\u00fdm podpory z\u00e1kazn\u00edk\u016fm a poskytn\u011bte podrobnosti objedn\u00e1vky. Pom\u016f\u017eeme v\u00e1m zpracovat \u017e\u00e1dost o vr\u00e1cen\u00ed pen\u011bz v souladu s na\u0161\u00ed z\u00e1sadou vr\u00e1cen\u00ed pen\u011bz.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2850927659\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2850927659-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-my-order-history-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-2850927659-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu zobrazit historii sv\u00fdch objedn\u00e1vek po proveden\u00ed platby?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2850927659-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2850927659-label\">\n\t\t\t\r\n\r\nP\u0159ihlaste se ke sv\u00e9mu \u00fa\u010dtu a p\u0159ejd\u011bte na str\u00e1nku \u201eM\u016fj \u00fa\u010det\u201c. V sekci historie objedn\u00e1vek m\u016f\u017eete zobrazit informace o platb\u011b a stav objedn\u00e1vky pro p\u0159edchoz\u00ed objedn\u00e1vky.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-193937711\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Doru\u010den\u00ed<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2466833481\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2466833481-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2466833481-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak\u00e1 je z\u00e1silkov\u00e1 politika?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2466833481-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2466833481-label\">\n\t\t\t\r\n\r\nBezplatn\u00e1 doprava ve Spojen\u00fdch st\u00e1tech a Austr\u00e1lii.\nZem\u011b, do kter\u00fdch m\u016f\u017eeme zas\u00edlat\u00a0<strong>DDP<\/strong>\u00a0(<strong>Doru\u010den\u00ed splaceno<\/strong>) Metoda nevy\u017eaduje, abyste prov\u00e1d\u011bli celn\u00ed prohl\u00e1\u0161en\u00ed a neplatili \u017e\u00e1dn\u00e9 clo.\r\n<ul>\r\n \t<li>USA \u2013 UPS Express (krom\u011b Alja\u0161ky a Havaje)<\/li>\r\n \t<li>UK \u2013 M\u00edstn\u00ed DPD Express<\/li>\r\n \t<li>Evropa \u2013 UPS Express\/ DPD Express\/ DHL Express<\/li>\r\n<\/ul>\r\nSeznam zem\u00ed Evropy metodou DDP: N\u011bmecko, Belgie, Lucembursko, Nizozemsko, \u010cesk\u00e1 republika, Polsko, Chorvatsko, Slovensko, Slovinsko, Finsko, D\u00e1nsko, \u0160v\u00e9dsko, Rakousko, Francie, It\u00e1lie, Ma\u010farsko, Bulharsko, Litva, Estonsko, Loty\u0161sko, \u0158ecko, Irsko, Portugalsko, \u0160pan\u011blsko.\n\nDod\u00e1vky do evropsk\u00fdch zem\u00ed mimo Spojen\u00e9ho kr\u00e1lovstv\u00ed budou vy\u0159\u00edzeny v N\u011bmecku a odesl\u00e1ny do dal\u0161\u00edch evropsk\u00fdch zem\u00ed z N\u011bmecka.\r\n<ul>\r\n \t<li>Spojen\u00e9 arabsk\u00e9 emir\u00e1ty (pouze Dubaj)<\/li>\r\n \t<li>Ji\u017en\u00ed Afrika<\/li>\r\n \t<li>Vietnam<\/li>\r\n \t<li>Z\u00e1padn\u00ed Malajsie (vyjma ostrova Kalimantan)<\/li>\r\n<\/ul>\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>Zem\u011b<\/td>\r\n<td>Zp\u016fsob dod\u00e1n\u00ed<\/td>\r\n<td>Doba dod\u00e1n\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Spojen\u00e9 st\u00e1ty americk\u00e9<\/td>\r\n<td>M\u00edstn\u00ed UPS Ground<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Spojen\u00e9 kr\u00e1lovstv\u00ed<\/td>\r\n<td>M\u00edstn\u00ed DPD Express<\/td>\r\n<td>7~12 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>N\u011bmecko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>8~15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Francie<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Belgie<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Lucembursko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Nizozemsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u010cesk\u00e1 republika<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Polsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Chorvatsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Slovensko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Slovinsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Finsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>D\u00e1nsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u0160v\u00e9dsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Rakousko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>It\u00e1lie<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Ma\u010farsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Litva<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Estonsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Loty\u0161sko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u0158ecko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Irsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Portugalsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u0160pan\u011blsko<\/td>\r\n<td>UPS\/DPD\/DHL N\u011bmecko<\/td>\r\n<td>10 a\u017e 15 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Spojen\u00e9 arabsk\u00e9 emir\u00e1ty (pouze Dubaj)<\/td>\r\n<td>Dubajsk\u00e1 vyhrazen\u00e1 linka<\/td>\r\n<td>12~18 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Ji\u017en\u00ed Afrika<\/td>\r\n<td>Ji\u017en\u00ed Afrika vyhrazen\u00e1 linka<\/td>\r\n<td>15~25 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Vietnam<\/td>\r\n<td>Vietnam dedikovan\u00e1 linka<\/td>\r\n<td>3~5 dn\u00ed<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Z\u00e1padn\u00ed Malajsie<\/td>\r\n<td>Malajsie vyhrazen\u00e1 linka<\/td>\r\n<td>4~8 dn\u00ed<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\nJin\u00e9 zem\u011b\r\nKrom\u011b t\u011bchto v\u00fd\u0161e uveden\u00fdch zem\u00ed mus\u00edte\u00a0<strong>prov\u00e9st celn\u00ed odbaven\u00ed<\/strong>\u00a0a\u00a0<strong>splnit celn\u00ed povinnosti<\/strong>\u00a0Pokud bal\u00edk doraz\u00ed na va\u0161i celnici, t\u00fdkaj\u00edc se \u010d\u00e1stky dan\u011b, kterou mus\u00edte zaplatit, pros\u00edm, ov\u011b\u0159te si podrobnosti u va\u0161\u00ed m\u00edstn\u00ed celnice.\r\n\r\nVa\u0161e celnice m\u016f\u017ee vy\u017eadovat, abyste poskytli\u00a0<strong>obchodn\u00ed licence<\/strong>\u00a0rovn\u011b\u017e. (pokud existuj\u00ed)\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2953873966\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2953873966-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-free-shipping-available?\" aria-expanded=\"false\" aria-controls=\"accordion-2953873966-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je dostupn\u00e9 bezplatn\u00e9 zasl\u00e1n\u00ed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2953873966-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2953873966-label\">\n\t\t\t\r\n\r\nBezplatn\u00e1 doprava je dostupn\u00e1 v USA a Austr\u00e1lii.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-760840298\" class=\"accordion-item\">\n\t\t<a id=\"accordion-760840298-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-shipping-costs-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-760840298-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak se vypo\u010d\u00edt\u00e1vaj\u00ed n\u00e1klady na p\u0159epravu?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-760840298-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-760840298-label\">\n\t\t\t\r\n\r\nN\u00e1klady na p\u0159epravu se obvykle vypo\u010d\u00edtaj\u00ed na z\u00e1klad\u011b hmotnosti polo\u017eek, c\u00edle p\u0159epravy a zvolen\u00e9 metody p\u0159epravy. N\u00e1klady na p\u0159epravu m\u016f\u017eete vid\u011bt b\u011bhem objedn\u00e1vky.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3957236225\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3957236225-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-package-is-lost-or-delayed?\" aria-expanded=\"false\" aria-controls=\"accordion-3957236225-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co bych m\u011bl ud\u011blat, pokud je m\u016fj bal\u00edk ztracen nebo zpo\u017ed\u011bn?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3957236225-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3957236225-label\">\n\t\t\t\r\n\r\nPokud je v\u00e1\u0161 bal\u00edk ztracen nebo v\u00fdrazn\u011b zpo\u017ed\u011bn, pros\u00edm, kontaktujte n\u00e1\u0161 t\u00fdm z\u00e1kaznick\u00e9 podpory. Pro\u0161et\u0159\u00edme a pom\u016f\u017eeme p\u0159i \u0159e\u0161en\u00ed probl\u00e9mu.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2349345436\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2349345436-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2349345436-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu sledovat sv\u016fj objedn\u00e1vku?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2349345436-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2349345436-label\">\n\t\t\t\r\n\r\nM\u016f\u017eete sledovat sv\u016fj objedn\u00e1vku p\u0159ihl\u00e1\u0161en\u00edm se ke sv\u00e9mu \u00fa\u010dtu a p\u0159\u00edstupem do \u010d\u00e1sti \u201eHistorie objedn\u00e1vek\u201c. Tak\u00e9 zas\u00edl\u00e1me informace o sledov\u00e1n\u00ed objedn\u00e1vky prost\u0159ednictv\u00edm e-mailu.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-2443446305\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2443446305-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-pay-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-2443446305-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Mus\u00edm platit cla?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2443446305-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2443446305-label\">\n\t\t\t\r\n\r\nNen\u00ed vy\u017eadov\u00e1no pro nyn\u00ed, krom\u011b Kanady a D\u00e1nska.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3497795514\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3497795514-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-estimated-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-3497795514-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak\u00fd je odhadovan\u00fd \u010das dod\u00e1n\u00ed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3497795514-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3497795514-label\">\n\t\t\t\r\n\r\nV z\u00e1vislosti na produktu je doba dopln\u011bn\u00ed z\u00e1soby 1-5 dn\u00ed a doba p\u0159epravy 7-15 dn\u00ed.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-852548893\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Bezpe\u010dnost<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-2135178459\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2135178459-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-website-security-ensured?\" aria-expanded=\"false\" aria-controls=\"accordion-2135178459-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak je zaji\u0161t\u011bna bezpe\u010dnost webov\u00fdch str\u00e1nek?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2135178459-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2135178459-label\">\n\t\t\t\r\n\r\nPou\u017e\u00edv\u00e1me n\u011bkolik \u00farovn\u00ed bezpe\u010dnostn\u00edch opat\u0159en\u00ed na ochranu va\u0161ich dat a transakc\u00ed, v\u010detn\u011b \u0161ifrov\u00e1n\u00ed dat, firewall\u016f a pravideln\u00fdch bezpe\u010dnostn\u00edch audit\u016f.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3096425922\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3096425922-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-information-safeguarded?\" aria-expanded=\"false\" aria-controls=\"accordion-3096425922-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak jsou chr\u00e1n\u011bny va\u0161e osobn\u00ed \u00fadaje?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3096425922-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3096425922-label\">\n\t\t\t\r\n\r\nD\u016fsledn\u011b dodr\u017eujeme na\u0161i z\u00e1sadu ochrany soukrom\u00ed a neprod\u00e1v\u00e1me ani nesd\u00edl\u00edme va\u0161e osobn\u00ed \u00fadaje. Va\u0161e informace pou\u017e\u00edv\u00e1me v\u00fdhradn\u011b pro zpracov\u00e1n\u00ed objedn\u00e1vky a poskytov\u00e1n\u00ed podpory z\u00e1kazn\u00edk\u016fm.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3517406397\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3517406397-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-information-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-3517406397-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Je informace o platb\u011b zabezpe\u010den\u00e1?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3517406397-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3517406397-label\">\n\t\t\t\r\n\r\nPou\u017e\u00edv\u00e1me bezpe\u010dn\u00fd syst\u00e9m zpracov\u00e1n\u00ed plateb, kter\u00fd spl\u0148uje standardy PCI, abychom zajistili bezpe\u010dnost va\u0161ich platebn\u00edch informac\u00ed.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-4168021769\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4168021769-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-a-strong-password?\" aria-expanded=\"false\" aria-controls=\"accordion-4168021769-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mohu vytvo\u0159it siln\u00e9 heslo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4168021769-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4168021769-label\">\n\t\t\t\r\n\r\nVytvo\u0159en\u00ed siln\u00e9ho hesla zahrnuje pou\u017eit\u00ed kombinace p\u00edsmen, \u010d\u00edsel a speci\u00e1ln\u00edch znak\u016f a vyhnut\u00ed se snadno uh\u00e1dnuteln\u00fdm informac\u00edm, jako jsou nap\u0159\u00edklad narozeniny. Pravideln\u00e1 zm\u011bna hesla je tak\u00e9 zp\u016fsobem, jak zv\u00fd\u0161it zabezpe\u010den\u00ed.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-560480281\" class=\"accordion-item\">\n\t\t<a id=\"accordion-560480281-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-verify-the-authenticity-of-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-560480281-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak ov\u011b\u0159it pravost webu?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-560480281-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-560480281-label\">\n\t\t\t\r\n\r\nOv\u011b\u0159te adresu URL webu, abyste se ujistili, \u017ee odpov\u00edd\u00e1 ofici\u00e1ln\u00edmu webu. Krom\u011b toho vyhledejte certifik\u00e1t SSL, kter\u00fd by m\u011bl indikovat, \u017ee je str\u00e1nka zabezpe\u010dena.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3846325780\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3846325780-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-report-suspicious-activity?\" aria-expanded=\"false\" aria-controls=\"accordion-3846325780-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak nahl\u00e1sit podez\u0159elou \u010dinnost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3846325780-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3846325780-label\">\n\t\t\t\r\n\r\nPokud zjist\u00edte jakoukoli podez\u0159elou aktivitu nebo bezpe\u010dnostn\u00ed probl\u00e9my, pros\u00edm, okam\u017eit\u011b kontaktujte na\u0161i z\u00e1kaznickou podporu. My provedeme vy\u0161et\u0159ov\u00e1n\u00ed a p\u0159ijmeme pot\u0159ebn\u00e1 opat\u0159en\u00ed.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3992046086\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3992046086-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-anti-phishing-measures-in-place?\" aria-expanded=\"false\" aria-controls=\"accordion-3992046086-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jsou zavedeny protiphishingov\u00e9 ochrany?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3992046086-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3992046086-label\">\n\t\t\t\r\n\r\nAno, implementovali jsme opat\u0159en\u00ed proti phishingu, abychom pomohli p\u0159edch\u00e1zet podvodn\u00fdm aktivit\u00e1m na \u0161kodliv\u00fdch webov\u00fdch str\u00e1nk\u00e1ch a v e-mailech.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\n\t<div id=\"col-249453841\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\r\n\r\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Vr\u00e1cen\u00ed<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\r\n\r\n<div class=\"accordion\">\r\n\r\n\t<div id=\"accordion-1772375453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1772375453-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-change-my-ordered-items.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1772375453-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Cht\u011bl bych zm\u011bnit sv\u00e9 objednan\u00e9 polo\u017eky. Co bych m\u011bl ud\u011blat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1772375453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1772375453-label\">\n\t\t\t\r\n\r\nM\u016f\u017eete sv\u016fj objedn\u00e1vku zm\u011bnit do 11:00 hodin (PDT -7 GMT) ve stejn\u00fd den, kdy byla objedn\u00e1vka zad\u00e1na. Zm\u011bny po\u017eadujte, pros\u00edm, kontaktem na info@escovape.com.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\t<div id=\"accordion-3959920044\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3959920044-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-3959920044-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Switch\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak vr\u00e1tit v\u00fdrobek?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3959920044-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3959920044-label\">\n\t\t\t\r\n\r\nM\u00e1me 15denn\u00ed vr\u00e1cen\u00ed, kter\u00e9 V\u00e1m umo\u017e\u0148uje po\u017e\u00e1dat o vr\u00e1cen\u00ed do 15 dn\u016f od obdr\u017een\u00ed Va\u0161\u00ed z\u00e1silky.\n\nAby bylo mo\u017en\u00e9 prov\u00e9st vr\u00e1cen\u00ed, mus\u00ed b\u00fdt v\u00e1\u0161 v\u00fdrobek ve stejn\u00e9m stavu, jako kdy\u017e jste jej obdr\u017eeli, tedy neopot\u0159ebovan\u00fd a ne pou\u017eit\u00fd, s p\u016fvodn\u00edmi \u0161t\u00edtky a v p\u016fvodn\u00edm obalu. Budete tak\u00e9 pot\u0159ebovat \u00fa\u010dtenku nebo d\u016fkaz o n\u00e1kupu.\n\nChcete-li zah\u00e1jit vr\u00e1cen\u00ed, kontaktujte n\u00e1s na info@escovape.com. Pokud bude va\u0161e \u017e\u00e1dost o vr\u00e1cen\u00ed p\u0159ijata, poskytneme V\u00e1m n\u00e1vod na vr\u00e1cen\u00ed a \u0161t\u00edtek pro vr\u00e1cen\u00ed z\u00e1silky.  Z\u00e1silky vr\u00e1cen\u00e9 bez p\u0159edchoz\u00ed \u017e\u00e1dosti o vr\u00e1cen\u00ed nejsou p\u0159ij\u00edm\u00e1ny.\n\nPokud m\u00e1te jak\u00e9koli ot\u00e1zky t\u00fdkaj\u00edc\u00ed se vr\u00e1cen\u00ed, nev\u00e1hejte n\u00e1s kontaktovat na info@escovape.com.\r\n\r\n\t\t<\/div>\n\t<\/div>\n\t\r\n\r\n<\/div>\r\n\r\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | ESCOVAPE<\/title>\n<meta name=\"description\" content=\"Visit FAQs at ESCOVAPE for wholesale disposable vapes, ordering, 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