{"id":46,"date":"2024-04-04T07:18:46","date_gmt":"2024-04-04T07:18:46","guid":{"rendered":"https:\/\/escovape.com\/?page_id=46"},"modified":"2024-08-05T02:31:40","modified_gmt":"2024-08-05T02:31:40","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/escovape.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<p dir=\"auto\"><strong>Fen\u00eatre de retour de 7 jours<\/strong><\/p>\n<p dir=\"auto\">Sur escovape.com, nous offrons une fen\u00eatre de retour de 7 jours \u00e0 compter de la date de r\u00e9ception de l'article pour les retours \u00e9ligibles.<\/p>\n<p dir=\"auto\"><strong>Crit\u00e8res d'admissibilit\u00e9<\/strong><\/p>\n<p dir=\"auto\">Pour \u00eatre admissible au retour, l'article doit \u00eatre dans son \u00e9tat d'origine, inutilis\u00e9, avec les \u00e9tiquettes intactes et dans son emballage d'origine. De plus, une preuve d'achat ou un re\u00e7u est exig\u00e9.<\/p>\n<p dir=\"auto\"><strong>Lancement d'un retour<\/strong><\/p>\n<p dir=\"auto\">Pour initier un retour, veuillez nous contacter \u00e0 <a href=\"mailto:info@escovape.com\" target=\"_blank\" rel=\"noopener\">info@escovape.com<\/a>Une fois approuv\u00e9, nous vous fournirons une \u00e9tiquette d'exp\u00e9dition de retour et des instructions sur o\u00f9 et comment envoyer le colis. Veuillez noter que les retours non autoris\u00e9s ne seront pas accept\u00e9s.<\/p>\n<p dir=\"auto\"><strong>Articles Endommag\u00e9s ou Incorrects<\/strong><\/p>\n<p dir=\"auto\">Lors de la r\u00e9ception de votre commande, veuillez l'inspecter soigneusement. Si vous constatez des d\u00e9fauts, des dommages ou des \u00e9carts, veuillez nous en informer imm\u00e9diatement pour une r\u00e9solution rapide.<\/p>\n<p dir=\"auto\"><strong>Articles Non \u00c9ligibles au Retour<\/strong><\/p>\n<p dir=\"auto\">Certains articles ne sont pas retournables, notamment les marchandises p\u00e9rissables, les articles personnalis\u00e9s, les produits de soins personnels, les mati\u00e8res dangereuses, les liquides inflammables ou les gaz. N'h\u00e9sitez pas \u00e0 nous contacter pour obtenir des \u00e9claircissements sur l'\u00e9ligibilit\u00e9 d'articles sp\u00e9cifiques au retour.<\/p>\n<p dir=\"auto\"><strong>\u00c9changes<\/strong><\/p>\n<p dir=\"auto\">Pour les \u00e9changes, la m\u00e9thode la plus efficace est de retourner l'article original. Une fois le retour approuv\u00e9, vous pouvez proc\u00e9der \u00e0 un achat s\u00e9par\u00e9 pour l'article souhait\u00e9.<\/p>\n<p dir=\"auto\"><strong>P\u00e9riode de refroidissement de l'Union europ\u00e9enne<\/strong><\/p>\n<p dir=\"auto\">Les clients de l'Union europ\u00e9enne b\u00e9n\u00e9ficient d'un d\u00e9lai de 14 jours pour annuler ou retourner leur commande sans avoir \u00e0 fournir de raison. L'article doit \u00eatre inutilis\u00e9, non port\u00e9, avec les \u00e9tiquettes attach\u00e9es et dans son emballage d'origine. Une preuve d'achat est requise.<\/p>\n<p dir=\"auto\"><strong>Processus de remboursement<\/strong><\/p>\n<p dir=\"auto\">Lors de la r\u00e9ception et de l'inspection de votre retour, nous vous communiquerons l'\u00e9tat de votre remboursement. Si approuv\u00e9, le remboursement sera trait\u00e9 et retourn\u00e9 \u00e0 votre m\u00e9thode de paiement d'origine dans un d\u00e9lai de 10 jours ouvrables. Veuillez noter qu'un d\u00e9lai de traitement suppl\u00e9mentaire par votre banque ou soci\u00e9t\u00e9 de carte de cr\u00e9dit peut \u00eatre requis. Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s apr\u00e8s l'approbation sans que le remboursement ait \u00e9t\u00e9 effectu\u00e9, veuillez nous contacter \u00e0 l'adresse <a href=\"mailto:info@escovape.com\" target=\"_blank\" rel=\"noopener\">info@escovape.com<\/a>.<\/p>\n<p dir=\"auto\">Merci de s\u00e9lectionner escovape.com. Votre satisfaction est primordiale pour nous.<\/p>","protected":false},"excerpt":{"rendered":"<p>7-Day Return Window At escovape.com, we provide a 7-day return window from the date of item receipt for eligible returns. Return Eligibility Criteria To qualify for a return, the item must be in its original condition, unused, with tags intact, and in the original packaging. Additionally, a proof of purchase or receipt is required. 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