{"id":3494,"date":"2024-06-28T07:54:40","date_gmt":"2024-06-28T07:54:40","guid":{"rendered":"https:\/\/escovape.com\/?page_id=3494"},"modified":"2026-08-03T12:53:14","modified_gmt":"2026-08-03T12:53:14","slug":"cosa-dicono-i-nostri-clienti","status":"publish","type":"page","link":"https:\/\/escovape.com\/it\/what-our-customers-say\/","title":{"rendered":"Customer Feedback and Review Policy"},"content":{"rendered":"<section class=\"escovape-review-policy\" aria-labelledby=\"customer-feedback-heading\">\n<h1 id=\"customer-feedback-heading\">Customer Feedback and Review Policy<\/h1>\n<p>ESCOVAPE uses product-page feedback to help wholesale buyers understand real product and service experiences. We do not describe a review as a verified purchase unless WooCommerce can confirm that status.<\/p>\n<h2>How product feedback is handled<\/h2>\n<ul>\n<li>Reviews are checked for relevance, abusive language, personal information and obvious spam before publication.<\/li>\n<li>A verified-purchase label is shown only when the order record can be matched to the reviewer.<\/li>\n<li>We do not edit a reviewer\u2019s meaning or create customer quotations on their behalf.<\/li>\n<li>Product-specific comments remain linked to the relevant product page so readers can review the current specifications and availability.<\/li>\n<\/ul>\n<h2>Share or correct your experience<\/h2>\n<p>To submit product feedback, open the relevant item in our <a href=\"https:\/\/escovape.com\/it\/negozio\/\">catalogo all'ingrosso<\/a> and use the review form on that product page. To request a correction or report a review, contact the <a href=\"https:\/\/escovape.com\/it\/contattateci\/\">ESCOVAPE support team<\/a> with the product URL and review details.<\/p>\n<h2>Order and delivery support<\/h2>\n<p>Reviews are not the fastest route for resolving an order issue. Please consult our <a href=\"https:\/\/escovape.com\/it\/politica-di-spedizione\/\">shipping policy<\/a> e <a href=\"https:\/\/escovape.com\/it\/politica-di-rimborso\/\">refund policy<\/a>, or contact support directly for order-specific assistance.<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Learn how ESCOVAPE collects, moderates and displays product feedback, how verified-purchase labels work, and how customers can submit or report a review.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-3494","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/pages\/3494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/comments?post=3494"}],"version-history":[{"count":0,"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/pages\/3494\/revisions"}],"wp:attachment":[{"href":"https:\/\/escovape.com\/it\/wp-json\/wp\/v2\/media?parent=3494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}